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Immediate, accessible, and clear internal communication has never been more important.

IC Thrive is here to support you. We are offering Reach, our crisis communications software, free for 3 months to organizations needing to take control of their internal comms throughout the COVID-19 crisis.

Let us help you keep in touch with your employees, wherever they are.

Reach your employees wherever they are during COVID-19

We've been in the software game for over 20 years. Previously known as  Intranet Connections, we have shifted our focus from solely building intranets, to creating services and software solutions for the challenges specific to internal communication. 

Who is IC Thrive? 

What is Reach? 

Reach is an internal communications automation platform that empowers you to reach your employees on channels that they are already active on; email, Teams, Slack, and SMS. It automates follow-ups and measures the success of each message. 

Communicators will be able to:

  • Send or schedule messages quickly from your mobile or desktop
  • Get immediate visibility on the success of your message (delivered/read)
  • Automate follow-ups
  • Segment and build various audience groups 

We are offering Reach free of charge for any organization, for as long as you need it, during the COVID-19 crisis.

Stay up to date by following credible, official sources like the World Health Organization (WHO) and your local government health department so you can respond quickly to changes that could affect you or your customers.

Protect yourself, protect others.

Messages that reach your employees

Ongoing relevant information is key

In times of a crisis, or business unusual, ongoing information is critical. Keeping your workforce in the know about business decisions, what to do next and how to operate in different situations reduces anxiety, builds trust and goes a long way to keeping up productivity. But it can also be overwhelming and not every message is relevant to all employees. Reach allows you to schedule your messages and build audiences so that your messages remain relevant and reach your employees at the appropriate time.

Stay connected, stay engaged

Social distancing is a challenge but so is mental and emotional isolation. Now is not the time to withdraw, but rather find more ways to connect to your colleagues. Reach allows for spot polls and quick feedback so you can pulse check your workforce and know how they are doing, what they need and how you can help. 

  • Will this platform always be free?

    There are overhead costs associated with hosting your communications on our cloud servers, as well as additional security features and authentication which we are prepared to cover until the WHO no longer declares the COVID-19 a health crisis in your country.

  • How quickly can I deploy Reach?

    We can begin deployment of an environment for you as of April 1, 2020. If you have Office 365, Microsoft Teams, and/or Slack, integration takes minutes. There is intentionally very little load expected for your IT or internal partners. If your users & audiences need to be uploaded via CSV, we can help you there and import within a couple business days.

  • Am I going to need to chase employees to download apps and software?

    This is one of the beauties of Reach. Your end users download absolutely nothing. All they need to do is set up a profile and choose their preferred channels (email, Slack, Microsoft Teams, or SMS). Just like that you’ll reach your audiences wherever they prefer to receive information, faster and more efficiently than ever before.

  • What redundancy or failover do you have for your servers?

    We are currently developing a next stage infrastructure that adheres to the well-architected framework and security best practices of SOC II. We leverage a container orchestration system to support the scalability of different services based on number of end-user requests, and run container workloads for high availability. This will be completed end of this month, which is why Reach is available as of April 1, 2020.

  • What security precautions do you have in place?

    We also use best practices to encrypt and secure all communication plus the management of associated tokens in our environment. For specific channels like email, we’ve implemented standards like DKIM and SPF to control our domain reputation and reduce spoofing risks.

  • Is there a way to create and send a message from mobile?

    We developed Reach to be user-centric for everyone involved, internal communicators and users alike. It’s entirely mobile responsive. Just as users can control the channel they receive communications on, you can control where and how you wish to message them. The platform is device agnostic and adapts nicely to any screen size.

  • How do I know my message has been seen?

    From the Reach activity dashboard, you can see the completion rate, average response time, as well as the channel breakdown and even trigger a manual reminder to those who have not completed. Additional data includes when it was sent, when the next reminder will be occur (if an action is required) and the due date plus any quick poll or feedback you’ve solicited with the message. 

COVID-19 response

How Reach works in a crisis

Reach.

3 months free until July 1 

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or book a demo with us directly

Getting your communication out to employees in a crisis is only part of a job well done. Making sure they get it and understand it is ultimately the end goal. With Reach, you can send crisis communication from a single platform that gets to your employees where they are most active. Reach caters for one message to all staff or adapted messaging to different audiences. It shows you has received your message and takes care of reminding those who haven't. The dashboard reports on the success of your message in real-time so you can make informed decisions.

Reach in 3min